Module 8: Communicating with the Public

Helps local officials’ understand communication methods and the importance of (a) keeping community members informed about drinking water system needs and drinking water issues and (b) responding to community concerns. Familiarizes local officials’ with related requirements of 1996 SDWA Amendments. Topics include:

• Communication responsibilities
• Public communication methods
• Applying public communication methods to your opertional needs
• Communicating emergency operations and contingency plans
• Managing customer complaints

TRPMCD48..... $5.85

National Research Center for Coal and Energy
West Virginia University

©2001, National Environmental Services Center